Privacy policy

This Privacy Policy explains how LUMINO LLC collects, uses, stores, and protects customers’ personal data when using the website https://lumino.ge, creating a customer account, placing an order, or contacting us.

Data controller:

LUMINO LLC
Identification number: 405726601
Website: https://lumino.ge
Email: info@lumino.ge
Hotline: (+995 32) 2 110 888
Store address: 78 Petre Kavtaradze Street, Tbilisi, Georgia

Information We Collect

When you use our website, we may collect and process the following information:

First and last name;
Email address;
Phone number;
Shipping address;
Billing address, if different from the shipping address;
Order details, including purchased products, order number, order amount, and delivery status;
Customer account information, including order history, profile information, return requests, and Store Credit information, if this feature is used;
Technical information about website usage, including IP address, browser type, device information, time zone, cookies, and information about your actions on the website;
Information you provide to us by email, phone, chat, social media, or other communication channels.

Payment Information

When making a payment on our website, your full card details are not available to us and are not stored by us. Payments are processed through the secure systems of the relevant payment providers and Shopify.

Customer Accounts and Social Login

Customers may use customer accounts on our website. Customers can sign in using email, Google, Shop, or other available authentication methods.

If you choose to sign in with Google, Facebook, or Shop, the relevant service may provide us with basic information needed to identify you, such as your name, email address, or other profile-related information, only to the extent necessary to sign you in and provide our services.

Through the customer account, customers may view order history, manage profile information, submit return requests, and use Store Credit if this feature is available.

How We Use Your Information

We use personal data for the following purposes:

To receive, process, and fulfill orders;
To process payments;
To arrange product delivery;
To send order confirmations, invoices, and other order-related notifications;
To communicate with customers about orders, returns, refunds, or other service-related matters;
To operate customer accounts;
To manage return requests, Store Credit, and customer support;
To prevent fraud, misuse, and security risks;
To improve the website and analyze customer experience;
To send marketing communications only if the customer has consented to receive them or if such communication is permitted by law.

Cookies and Analytics

Our website uses cookies and similar technologies to function properly, remember customer preferences, improve user experience, and help us analyze website usage.

Cookies may also be used to measure analytics and advertising performance. Customers can manage cookies through their browser settings or through cookie settings available on the website, if such functionality is available.

Sharing Information with Third Parties

We may share customer data only with third parties that are necessary for providing our services, including:

Shopify, as the technical platform for our website and online store;
Payment providers, for payment processing;
Courier and logistics companies, for order delivery;
Analytics and advertising services, such as Google or Meta services, if used;
IT, security, support, or other service providers that help us operate the website;
Government authorities or other authorized parties only where required by law.

We do not sell customers’ personal data.

Marketing Communications

If a customer agrees to receive news and offers, we may use their email address or phone number to send marketing communications.

Customers can opt out of marketing communications at any time by using the relevant unsubscribe option or by contacting us.

Data Retention

Personal data is stored for as long as necessary to fulfill orders, provide customer support, comply with accounting and tax obligations, meet legal requirements, or protect our legitimate interests.

Customer account data may be stored for as long as the customer account exists, unless the customer requests deletion and the data is no longer required by law or another legitimate basis.

Customer Rights

Customers have the right to request:

Information about what personal data we process about them;
Correction or updating of personal data;
Deletion of personal data, if it is no longer necessary to store it or if there is no other legal basis for processing it;
Restriction of data processing;
Stopping marketing communications;
Exercise of other rights provided by applicable law.

To submit a request related to personal data, please contact us at:
info@lumino.ge

When reviewing a request, we may need to verify the customer’s identity.

Data Security

We use reasonable technical and organizational measures to protect customers’ personal data against unauthorized access, loss, alteration, or disclosure.

However, no method of data transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security, but we take appropriate measures to reduce risks.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms or other services. When visiting such websites, their own privacy policies and terms apply. We are not responsible for the content of third-party websites or for how they process personal data.

Minors

Our website and services are intended for adult customers. If a minor uses the website, this should be done with the consent and supervision of a parent or legal representative.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in law, technology, or our services. The updated version will be published on the website.

For questions related to this Privacy Policy, personal data processing, or the exercise of your rights, please contact us:

LUMINO LLC
Identification number: 405726601
Email: info@lumino.ge
Hotline: (+995 32) 2 110 888
Address: 78 Petre Kavtaradze Street, Tbilisi, Georgia