Shipping policy

Shipping Policy

This Shipping Policy defines the main rules for the delivery of orders placed on Lumino.ge.

When placing an order, the customer is responsible for providing accurate and complete contact information, including first and last name, phone number, and delivery address. If incorrect or incomplete information is provided, delivery may be delayed or may not be completed.

Available delivery methods, delivery address options, estimated delivery time, and delivery cost are shown to the customer during the checkout process.

The delivery cost may vary depending on the delivery address, order size, product characteristics, selected delivery method, or other technical/logistical conditions.

Delivery time depends on the delivery address, working days, courier service workload, holidays, and other circumstances. The estimated delivery time may change depending on these factors.

Lumino uses courier and logistics partners to deliver orders to customers. The courier company is responsible for delivering the order safely and within the relevant delivery conditions.

When receiving an order, the customer should check the condition of the parcel. If the parcel or product is damaged, or if the customer received an incorrect product, please contact us as soon as possible and provide the order number along with relevant photo or video evidence.

Payment for products or orders can be made using the payment methods available on the website or any other available payment method shown during checkout.

For delivery-related questions, please contact us:

info@lumino.ge
(+995 32) 2 110 888

LUMINO LLC
Identification number: 405726601
Address: 78 Petre Kavtaradze Street, Tbilisi, Georgia